Delivery Policy

Arab Engineers will aim to deliver products in accordance with the Customer’s order. The Customer’s delivery options, and the prices for them, are set out in this website or Arab Engineers’ relevant quotation or will be notified to the Customer at the time of order. Delivery prices apply per order, irrespective of the number of products ordered. Delivery will be made to the Customer’s usual business address, unless otherwise agreed in writing.

Times and dates for delivery quoted by Arab Engineers’ employees are approximate only and Arab Engineers shall not be liable for the consequences of any delay in delivery. Time for delivery shall not be of the essence. Delivery of products marked in the catalogue as requiring special handling may (because of the nature of the products) take up a few days after acceptance of the Customer’s order.

If any delivery is late, the Customer must notify Arab Engineers, and Arab Engineers will endeavor to ascertain if the product has been delivered or the expected delivery time of the product to the Customer. Arab Engineers may also, at its discretion, refund the total delivery charge to the Customer. If a revised delivery time is not acceptable Arab Engineers may also, at its discretion, offer an alternative delivery option. These are the Customer’s exclusive remedies for late delivery.

Inspection, Delivery Delays and Non-Delivery

The Customer must inspect the products as soon as is reasonably possible after delivery and shall, within 10 days of the date of delivery or, in the case of clause ‘Delivery’, the due date for delivery, give notice to Arab Engineers in detail of:

Any defect in the product that is apparent on reasonable examination. In this case Arab Engineers shall, at Arab Engineers’ discretion, replace the products or refund the purchase price. In any event the Customer must refuse parcels delivered to it in a damaged condition;

Any shortfall in products delivered. In this case Arab Engineers shall, at its discretion, deliver the undelivered products or refund the price of the undelivered products;

Any delivery of products not in accordance with the order. In this case Arab Engineers shall, at Arab Engineers’ discretion, replace the products or refund the purchase price;

Any non-delivery of the products (in which case the time limit is within 10 days of the estimated despatch date). In this case Arab Engineers shall deliver the undelivered products or refund the price of the undelivered products.

If the Customer fails to give any such notice, the products shall be conclusively presumed to be, in all respects, in accordance with the order and free from apparent defects, and the Customer shall be deemed to have accepted the products accordingly. Arab Engineers’ record of the products despatched (including the quantity) shall be conclusive evidence of the products received by the Customer, unless proved otherwise by the Customer.

The remedies set out above are the Customer’s exclusive remedies for non-delivery or short delivery of products, or for apparent defects in the products or delivery of products not in accordance with the order. Arab Engineers shall not be liable for any losses, consequential or otherwise, or for costs (including legal costs), expenses, liabilities, injuries, loss of profits, business or economic loss, depletion of goodwill, damages, claims, demands, proceedings, judgments or otherwise arising from these circumstances.

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