The Customer may not cancel orders once accepted by Arab Engineers. Arab Engineers may, at its discretion and in writing, allow an order to be cancelled subject to Arab Engineers recovering from the Customer the costs incurred by Arab Engineers. In the event of cancellation of part of any order only, Arab Engineers may invoice the Customer any difference in selling price per unit applicable to the quantity actually despatched up to the time of cancellation compared to the quantity ordered.
The customer may only return products to Arab Engineers, and receive a credit or refund, on the following conditions:
This returns policy excludes software, calibrated products, non-catalogue products, extended range products, product plus products and specially manufactured products. Arab Engineers accepts no responsibility for any loss of or damage to products in transit from Customer to Arab Engineers or for any items received by Arab Engineers with them.